Sometimes life provides us with character-defining opportunities that remain with us forever. If we’re lucky, that is. These events, which occur in both our professional and our personal lives, are significant not for their particulars, but for what they say about who we are and who we are not. It is who we become as a result of these experiences-not the experiences themselves-that is most important. This is because these “choice points” articulate our values, clarify our character, and define our integrity.
Your personal code of ethics will not let you keep the money. Certain it absolutely was their mistake, and you’ll want the money, but it merely wouldn’t be right.
This is a very clear pattern in consumers – which, of course, we all are. You can probably think of several times when you decided that you didn’t like a product… a brand… a store… without even giving it a chance. Maybe you heard a third-hand rumor about poor customer service. Or maybe that the company buys from vendors that possibly have questionable business ethics training. Or maybe you had a slightly unfavorable experience at one store once, and now you avoid the whole chain. But again, a full investigation to find the truth is just too much work. So instead, you just decide you don’t like the company.
We’ll try our level best to offer full customer-satisfaction to those who put faith in us by completing transactions and doing business with us. As in any natural business, it’s possible that sometimes there will be difficulties and problems but we believe that it’s best to admit a mistake than to offer lame excuses.
Investor: Look, I don’t like clubbing seals any more than the next guy. But you got anything else, something a little less touchy-feely, but something that won’t make me run to the confessional if I buy their stock?
You see you’ll know exactly what you need to feed your skin and you will then be able to go out and look for it. That’s what I did, and believe me it works.
If you are CEO of a company and the Board offers you and other company officers exorbitant wages, stock options, insurance, and other quirks, suggest that they could be more prudent and that they place the stockholders first. If you want a huge estate like the other CEOs that are ripping off the workers and stockholders, ask yourself this question: Would that really make my family happy or do we have more than what we need now?
Give your excess assets to charity or return them to the company when you retire. Don’t spoil your kids with excess. Leave them what they need, not what they want.